I just spent time with Carlos scheduling an appointment. I wanted to say how absolutely wonderful he was!  Carlos is extremely patient, knowledgeable, and friendly. He was very efficient at taking my information and was kind while answering all of my questions. He did not hesitate to do research to find an answer to the question I was asking.

As a fellow health care provider, I know that customer service is drilled into our heads. Carlos is a shining example of excellent customer service. John’s Hopkins should be proud to have him as an employee.

- Linda, PA

I would like to acknowledge the Professionalism and Curtesy of Dominic. On several occasions, I have had the pleasure of speaking to him. He comes on the line, verifies HIPPA, gets my name, gives the reason for the call, goes back to the patient, and brings them on the line and identifies me. Once I am on the line with the patients they are calm and seem to very pleased with Dominic. His tone is commendable. If I was calling in to schedule an appointment, I would want to speak to Dominic. 

- From an internal partner in Patient Access Services

Thank you so much for all that you have done to help me get these appointments. I appreciate your working with my husband who stepped in to help me when I was overwhelmed. I just couldn’t seem to get to the right person online or on the phone after several days of trying. You really have made a great difference, and I can’t thank you enough. We will definitely be there for both appointments.

Thanks for everything.

- Judith, DE

Rachael, I want to sincerely thank you for your prompt response and professionalism. I was able to connect with Debbie, and I am all clear of what my next steps are to be seen by Dr. Huang. You've been such a pleasure to work with. 

- Ms. Lee, VA