When you or a family member are receiving care at Suburban, the hospital becomes a big part of your world. Here are some helpful tips to help you navigate our medical campus and find food, gifts, information, translation services, and other services for patients and families.
In this section:
Services and Amenities
-
The friendly volunteers at our information desk in the main lobby are happy to answer your questions and help you find your way. The desk is staffed Monday through Friday, 8 a.m. to 8 p.m.
-
If you have misplaced an item, please call our security office at 301-896-2500.
-
Suburban Hospital’s concierge is available in the main lobby weekdays from 8:30 a.m. to 5 p.m. The concierge can help you with the admissions process, help you find a wheelchair or direct you to your appointment.
-
Wheelchairs are available in our main lobby. Please ask our concierge or helpful volunteer staff for more information.
-
Free wireless Internet service is available throughout the hospital and in all patient rooms. The “JHGuestnet” wireless network is for use by the hospital’s guests and visitors.
To connect:
- Click on the Wifi icon or find Wifi settings on your device
- Select the JHGuestnet network (see screenshot for smartphones)
- Next, launch your web browser (if it does not pop up automatically) and enter your email address (see screenshot for smartphones)
- Click Accept
-
Suburban Hospital provides translation services in any language through a specially designed phone interpretation service to ensure that you can communicate with, and get information from, your health care providers. If you would like to use this service throughout your appointment, please see Language Services for more information.
The system allows a conversation to be translated by a certified medical interpreter via a three-way phone. The interpreter can identify the language needed for translation and provide the interpretation. For more information about the system, visitors or patients can ask any nurse on the patient care unit.
-
You can use your laptop, tablet, cell phone and their charging devices anywhere except in areas marked “No Phone Zone.”
Such devices may interfere with medical equipment. We are not responsible for lost cellular devices. Cell phone charging stations are available in the emergency department and the 5th floor surgical waiting area.
-
Uniformed security officers patrol the hospital campus 24 hours a day. An officer also monitors the emergency department entrance. If you have any security questions or concerns, please call the security office at 301-896-2500 or 2500 from any hospital phone.
-
An ATM is on the second floor of the hospital near the cafeteria.
-
The Suburban Hospital Gift Shop, located on the first floor by the main elevators, stocks a wide variety of items appropriate for patients and visitors, including toiletries, snacks, cards, books, magazines, flower arrangements and other unique gifts. Long-term parking passes are also available (cash only).
The gift shop is operated by the Suburban Hospital Auxiliary for the benefit of the hospital. It is open most weekdays from 10:00 a.m. to 7:30 p.m. and weekends, noon to 5 p.m.
For medical reasons, flowers and plants are not permitted in patient rooms in the intensive care unit or progressive cardiac care unit. If you have questions about the appropriateness of a gift for a patient, please ask the nursing staff.
-
The Shapiro Hospitality Room on the sixth floor provides a room and shower for families of all faiths when loved ones in the hospital facing life-threatening illnesses. Friday evenings and high holidays are reserved for Jewish families to support observances.
-
The interfaith meditation room on the first floor is open 24 hours a day, seven days a week, for prayer reflection and meditation.
-
Visit the PFAC Digital Resource Center
Read more about our accomplishments in our 2021 PFAC Annual Report.
Dining at Suburban Hospital
A variety of on-campus dining options are available from 6:30 a.m. to 8:30 p.m. Our information desk volunteers (301-896-3118) can recommend many restaurants that are within a short driving distance of the hospital.
-
Suburban Hospital offers a full-service, traditional cafeteria on the second floor. It is open Monday through Sunday 6:30 a.m. - 8:30 p.m. The cafeteria features a fresh salad bar, deli station, homemade soups and entrees, a daily specialty bar, hot and cold beverages and various desserts. Grill items are available Monday through Friday, 2:30 to 8:30 p.m.
-
A gourmet coffee bar is in the main lobby of the hospital. It is open Monday through Friday, 7 a.m. to 5 p.m., Saturday 8 a.m. to 1 p.m. and Sunday 8 a.m. to 3 p.m. The coffee bar features flavored coffees, lattes, espresso, cappuccino, hot chocolate, hot teas and fruit smoothies. Food selections include croissants, scones and muffins and yogurt. (Summer hours may vary.)
-
Vending machines are available 24 hours a day in the area adjacent to the cafeteria. Beverages, snacks and other food items are available.
Café Orders Available Through Grubhub
Serving Area Temporarily Closed for Renovations
The Suburban Hospital Café serving area is closed for remodeling effective Monday, May 23, 2022, and renovations are expected to take four months. The kitchen remains open, and staff may use the Grubhub app to order and pay for meals. Learn how you can get the Grubhub app on your smart phone and set up an account. Download this handout to learn more about our menu options and hours of operation during the closure and take a sneak peek at our remodeled serving area.