Your stay at the Johns Hopkins Bayview Medical Center is secure and comfortable thanks to a range of convenient services that include 24/7 security, free web access and a variety of dining options.
To learn more before your stay, get help with directions, locate accommodations or make special requests, please call the Office of Patient Experience at 410-550-0626.
In this section:
Services and Amenities
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The cashier’s office, located on the main level of the Francis Scott Key Pavilion, provides a safe to secure your personal valuables, if needed, and accepts payments for your hospital bills. The office is open Monday through Friday from 8 a.m. to 4 p.m.
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Personnel are stationed at desks throughout the campus to answer questions, provide directions and be of assistance in any way possible.
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Lost and found items are kept in the security office located in the Administrative Services Center building. Please call 410-550-0333 for more information.
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Wheelchairs are available at the BMO and Pavilion entrances to the Medical Center. If you need assistance, please ask a security guard or registrar.
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Free wireless Internet service is available throughout the hospital and in all patient rooms. The “JHGuestnet” wireless network is for use by the hospital’s guests and visitors.
To connect:
- Click on the Wifi icon or find Wifi settings on your device
- Select the JHGuestnet network (see screenshot for smartphones)
- Next, launch your web browser (if it does not pop up automatically) and enter your email address (see screenshot for smartphones)
- Click Accept
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Johns Hopkins provides free interpreter services to patients to ensure that you can communicate with, and get information from, your health care providers. If you would like to have a medical interpreter throughout your appointment, please see Language Services for more information.
For telephonic interpretation, the Cyracom foreign language phones are available on every patient unit. Your nurse can assist you. For sign language interpreters or to arrange for a TTY (text telephone), your nurse can assist you, or you can call Patient Support at 410-550-0627.
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Mail is picked up from the mailroom once daily. The nursing staff will bring your mail to your room. Stamped outgoing mail may be left with the nursing unit secretary for mailing. Mail collection boxes are located at the entrances to the Pavilion (red awning) and the John R. Burton Pavilion
Flowers and cards may be sent to you in your room.* Your mailing address while you are in the hospital is:
Your Name
Room Number
Johns Hopkins Bayview Medical Center
4940 Eastern Avenue
Baltimore, MD 21224-2780*Live plants, flowers and fruit baskets are not permitted in the intensive care areas or the Johns Hopkins Burn Center.
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The Community Health Library at Johns Hopkins Bayview is here to help you become an informed partner in your health care.
Patients, visitors and members of the surrounding community are welcome to use the Community Health Library and borrow materials. The librarian can help you find a range of books on health and other topics, and assist you with computer access, internet and printing.
The Community Health Library is located on the main (01) level of the Medical Center, down the hall from the BMO (blue awning) entrance, past the pharmacy and to the right.
The library is open Monday through Friday from 9 a.m. to 4 p.m. (closed each day from noon to 1 p.m.).
Contact a health librarian in the Community Health Library at 410-550-0681 or request information online.
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Johns Hopkins maintains round-the-clock security. Protective services officers posted inside and outside all Medical Center buildings continuously patrol all areas of the campus.
For security assistance, call 410-550-0333.
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A full-service pharmacy located in the Bayview Medical Offices building can fill your prescriptions and offer over-the-counter medications.
Hours are Monday through Friday, 8 a.m. to 7 p.m., Saturday 10 a.m. to 4 p.m. and Sunday 10 a.m. to 2 p.m. Most prescriptions can be filled while you wait.
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The gift shop is located in the Francis Scott Key Pavilion. A variety of snacks, drinks, gifts, toys, cards and toiletries are available. We offer convenient day and evening hours. Call 410-550-0266 for more information.
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Take care of your eyewear needs without leaving the hospital. The Optical Shoppe by Wilmer features upscale eyeglasses with the latest designer frames and high-tech lenses.
Wilmer Optical at Johns Hopkins Bayview Medical Center is open Monday through Friday, 8:30 a.m. To 5:00 p.m. For more information, call 410-550-5402.
Learn more about Wilmer Optical.
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The labyrinth at Johns Hopkins Bayview is a spiral walking course that leads into the center and back out. There are no dead ends or false turns.
It offers community members, patients, visitors and employees a peaceful, quiet and "healing" space.
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Medical social workers work closely with doctors, nurses, discharge coordinators, administrative staff, therapists and other health care professionals. They prepare patients and family members for life after leaving the hospital and assist with discharge planning, psychosocial counseling, grief counseling, case management and referrals.
There is no charge for this confidential assistance. You or your family may request this service by calling 410-550-0296 or by asking your doctor or nurse to make a referral for you.
Social Work Department Leadership
Kai Shea, M.S.W., L.C.S.W.-C., Director
Phoebe Rostov, L.C.S.W., Senior Program Manager for Integrated Behavioral Health
Hannah Kozaczek, L.C.S.W.-C., Social Work Supervisor for Adult Ambulatory and Inpatient Services
Camillia Whitehead, L.C.S.W.-C., Social Work Supervisor for Maternal Child Health, Emergency Department and Weekend Service
Dining at Johns Hopkins Bayview Medical Center
The Johns Hopkins Bayview Medical Center offers a number of convenient dining options for visitors.
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Located on the main level of the Pavilion near the Red Awning. Food stations include Lemongrass (Asian), Umami Sushi, Super Bowl (build a meal in a bowl), The Greens Project (salads and soups), Prime Grill (veggie and meat burgers) and Rocco’s Brick Oven Pizza. Open 6:30 a.m. to 7 p.m.
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Offerings include fresh-brewed coffee, tea, espresso, cappuccino, fruit smoothies and frozen blended coffee drinks, as well as sandwiches, salads, soup, bagels, muffins, pastries and desserts.
Locations:
301 Building
Open 7 a.m. to 4 p.m., Monday through Friday
Located on the ground floor of the 301 building5500 Lombard Building
Open 8 a.m. to 4 p.m., Monday through Friday
Located on the ground floor of the 5500 Lombard buildingAlpha Commons Building
Open 7 a.m. to 4 p.m., Monday through Friday
Located on the ground floor of the Alpha Commons buildingBMO Building
Open 7 a.m. to 4 p.m., Monday through Friday
Located on the ground floor of the Bayview Medical Offices (BMO) -
Offers hot coffee, breakfast sandwiches, lunch specials, sodas and snacks.