Volunteer Services at Johns Hopkins Bayview Medical Center

No One Dies Alone (NODA) is a program that offers companionship and support to patients who are nearing death and may not have family or friends to sit with them at the end of their life.

NODA volunteers offer respite and moral support to family and friends whose loved one is dying. They also provide the patient with dignity, respect and comfort as they near the end of their life.

NODA is administered jointly through the Department of Volunteer Services and Department of Spiritual Care and Chaplaincy.

The PFAC is comprised of current and former patients, care partners and community members dedicated to improving the quality of care and patient experience through patient and family-oriented policies and practices. Our goal is to promote a culture of collaboration where patients and their families have an opportunity for their voices to be heard.

Patient services volunteers directly impact patients and their families through a variety of programs.

• Patient Partner
  Acts as liaison between patients, visitors and hospital staff, keeping lines of communication open. Responsibilities include visiting patients, providing information regarding hospital policies and patient rights and responsibilities, assisting with distribution of general information including patient service guidebooks and safety brochures, assisting in resolving problems, either by acting independently or reporting a complaint to patient representative, or other appropriate staff member, and generally helping to insure patient satisfaction.
• Emergency Room Greeter
  Communicates with emergency room patients and their family members/visitors in the treatment area, acting as a liaison with the care team and providing service recovery as needed.
• Book Cart Assistant
  Distributes reading material to patients on the units.
• Infant Cuddler
  Under supervision of medical and nursing staff, hold and talk to babies to soothe and console them with sensitive comfort and positive touch.
• No One Dies Alone (NODA)
  This program offers companionship and support to patients who are nearing death and have no family or close friends to sit with them at the end of life.
• Oncology Aide
  Visits patients in the waiting or treatment area to provide books, magazines or other reading material. Serves as a patient facilitator/navigator.
• Recreation Therapy Assistant
  Assists patient care staff with activities for patients and nursing home residents.

Staff support volunteers assist with clerical duties, stocking and clinic services.

• Ambulatory Services Representative
  Assists in the surgery waiting area by walking family members to/from the recovery room. Communicates with OR staff to update families with patient status.
• Child Day Care Aide
  Provides staff with assistance in performing duties related to the functions of the Child Day Care Department. Responsibilities include supervising, reading and providing comfort to children
• Clinic Services
  Provides clerical assistance to assigned areas within Johns Hopkins Bayview. Responsibilities vary according to department but generally include answering phones, recording and distributing messages, and picking up and delivering mail.
• Family Resource Center Assistant
  Assists family members and caregivers of patients with memory loss through the Family Resource Center and guides them through a variety of relevant resources.
• Materials Management Aide
  Assists staff with day-to-day responsibilities in the linen department, mail room, central supply and transport.
• Stork’s Nest Assistant
  Assists as needed in the Stork’s Nest Program, an incentive program for low income, at risk, pregnant women. Pregnant women accumulate points by visiting the clinics to learn how to care for themselves and for their babies after birth. They can exchange their points for baby items donated to the Stork’s Nest. Responsibilities include assisting clients in shopping, moving clothing form storage, arranging stock, filling out forms and calculating point usage.

Our summer program allows high school students the opportunity to experience day-to-day activities in a hospital setting across different departments and roles.

Wayfinder volunteers directly interact with patients and care partners by offering directions and escorting guests to their destinations throughout the hospital.