You can submit a request to schedule an appointment with your primary care physician and with providers you have seen in the past three years at participating Johns Hopkins Medicine facilities. You will receive a notification message in MyChart once the appointment is scheduled, or you will be contacted by the provider's office for further information.

Additionally, some Johns Hopkins Medicine locations offer online scheduling directly through MyChart. At this time, not all visit types are available at all locations. Ask your provider's office for more information.

Most providers you have seen in the past three years at a participating Johns Hopkins Medicine facility will be listed. If your provider is not listed, contact the provider's office directly.

You can cancel right up until the time of your scheduled appointment. However, in order to allow us to serve all of our patients as efficiently as possible, we request that you provide at least 24 hours notice if you cannot keep your appointment, and that you contact your provider's office directly by telephone if you need to cancel less than 24 hours in advance. Please follow the cancellations policies established by your provider.

You will generally receive an answer within one to three business days. MyChart should not be used for urgent situations. For medical emergencies, please call 911.

Most, but not all, of the information related to care delivered by your Johns Hopkins Medicine providers will be available in MyChart. Your providers’ clinical documentation and certain test results will not appear. Contact your health care team if you have concerns or questions about the information in your MyChart account.

You will receive an email when you have new information in your MyChart account. If you are not receiving these emails, please verify that we have the correct email address on file and that you have signed up to receive notifications. To do this, log in to MyChart and click “My Account > Notification” on the left menu. You may also want to check your personal email settings to make sure MyChart emails are not being sent to your junk mail folder.

In most cases, your test results are released to your MyChart account as soon as they are finalized. You may see some results before your provider has seen them.

Please see this tipsheet for instructions to access your test results and clinical notes. 

There may be times when your provider will want to speak with you before releasing the results to be viewed in MyChart. Please speak with your provider if you have questions about when your test results will be viewable in MyChart.

In your MyChart account, you can update your demographics, email address and password. Log in to MyChart and click “Personalize” on the top menu. You can then select the appropriate option.

Your preferred or chosen name is the name you would like us to use when addressing you. It does not have to be your legal name. If it is your legal name, you do not have to update your profile. MyChart users who are 13 years of age and older can update their preferred or chosen name on MyChart desktop, by logging in to their MyChart account, go to profile settings, and then to “Personal Information.” Under this section, visit the “Details About Me” area to update your record.

If you would like to update your sexual orientation or gender identity information, log in to your account through MyChart desktop, go to your profile settings, and then click on “Personal Information.” Under the “Details About Me” section, click “Edit” to update your information.

Users must be 13 years or older to see this option. Those with proxy access can see those details but are unable to make changes to the content.

Johns Hopkins Medicine gives patients the opportunity to share this information with us to improve our ability to deliver the best patient-centered care for everyone. Knowing a person’s sexual orientation and gender identity helps us to address health care needs and reduces the risk of missing something because of incorrect assumptions about people. Sharing the information with us is voluntary.

The information is used by our providers and staff to provide our best care for you. It helps us to include relevant health screenings, to address potential health care needs based on known health disparities for various communities, and to assist in improving our ability to reduce any systematic health inequities related to sexual orientation or gender identity.

Just as with any sensitive personal and medical information in your medical record, this information is protected by HIPAA. Johns Hopkins Medicine is committed to protecting your privacy. The demographic information is available for members of our staff who have access to your chart. If you have a proxy — someone else, like a family member, who can see your records — they can see this information too.

Your MyChart information comes directly from your electronic medical record. Ask your provider to correct any inaccurate information at your next clinic visit, or submit update requests directly from the Current Health Issues, Medications or Allergies sections on the left menu in MyChart. Your health information is reviewed and updated in your electronic medical record at each visit. If you wish to correct an error in previous documentation in your medical record, please complete and submit the Request to Amend My Protected Health Information form.

Your Johns Hopkins Medicine MyChart will not include information from providers who practice outside of Johns Hopkins Medicine. If a physician is not affiliated with Johns Hopkins Medicine, they cannot enter data in the Johns Hopkins electronic medical record system and therefore it cannot be viewed in MyChart. However, you can use MyChart to view the results of lab tests and imaging procedures performed at Johns Hopkins, regardless of your other provider’s affiliation.

MyChart may not contain your entire medical record. You may request your full medical record by accessing the Document Center tab in your MyChart account and submitting a Records Request.

• Log in to your MyChart account, click “Menu,” click “My Record/Medications” and then click “Request Renewals.”

• Click on the medication you would like to refill and follow the steps on the screen.

Please note this feature is only available for patients who use Johns Hopkins Medicine Pharmacies at this time.

A refill is when your pharmacy provides another supply of medication from a prescription that has refills and is still valid. A renewal is when you need your provider to write a new prescription. Common reasons to request a renewal are when a prescription is expiring, when there are no refills left or when you want to change the prescription to a different pharmacy. 

MyChart will automatically manage this distinction for you. Your request will be sent to the pharmacy if there are refills available. When there are no refills remaining, your request will be sent to the ordering provider for renewal. 

You can use MyChart to refill prescriptions that are currently with a Johns Hopkins Medicine pharmacy and that have refills remaining. If no refills remain, MyChart will automatically convert your request to a renewal instead of a refill. You may see other prescriptions that have a lock symbol. Those cannot be filled in MyChart. You should contact your pharmacy to refill those prescriptions. 

You can request renewal of any medicine that was prescribed electronically from the Johns Hopkins Medicine system. Medicines prescribed outside of Johns Hopkins, prescribed by paper or telephone, or purchased over the counter are not available for renewal. 

For prescriptions filled at Johns Hopkins Medicine Pharmacies: The number of refills in your MyChart account will be updated as you refill your prescription and it indicates how many refills you have left.

For prescriptions filled at all other pharmacies: The number on your medication’s refill is the original refill amount and will not be changed when you fill your prescription.

If you are getting your prescription via delivery, you will be required to pay through MyChart at the time you request the refill. If you are picking up your prescription, you can choose to pay in MyChart or pay later at the pharmacy. 

You can schedule to pick up MyChart refills after noon the next business day.

It depends on your selected notification preferences in MyChart. Email, text and push notifications are all available options.

Log in to your MyChart account. Click "Menu," click "Account Settings/Communication Preferences," click "Health," and then click "Prescription."