Johns Hopkins Medicine measures all aspects of patient experience. Partnering with a national provider of patient experience measurement, we distribute a survey to patients of The Johns Hopkins Hospital and Johns Hopkins Bayview Medical Center in the days following their appointment.

On September 17, 2018, we launched a pilot program to share feedback from these surveys with the public regarding patients’ interactions with physicians.

Approximately 200 physicians participate in this pilot program. These physicians see patients at The Johns Hopkins Hospital and Johns Hopkins Bayview Medical Center and have appointments in the following departments:

• Brady Urological Institute
• Department of Orthopaedic Surgery
• Department of Otolaryngology-Head and Neck Surgery
• Department of Plastic and Reconstructive Surgery
• Department of Surgery 

The Departments of Neurology and Neurosurgery joined the pilot in September 2019.

These survey results appear on individual physician profiles and include a Patient Rating score (star ratings) and actual comments received from patient surveys. The Patient Rating score is an average of all responses to physician related questions on the national CG-CAHPS Medical Practice patient experience survey through Press Ganey. Responses are measured on a scale of 1 to 5, with 5 being the best score. Comments are also gathered from our CG-CAHPS Medical Practice Survey through Press Ganey and displayed in their entirety.

We are committed to posting positive and negative feedback. However, we do not post comments that are libelous, slanderous, profane or that risk the privacy of our patients. Patients are de-identified for confidentiality and patient privacy.

Star ratings are based from patient responses to five questions about care from their physician.

1. Did the physician explain things in a way that was easy to understand?
2. Did the physician listen carefully to you?
3. Did the physician seem to know important information about your medical history?
4. Did the physician show respect for what you had to say?
5. Did the physician spend enough time with you?