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Patient Care

Billing and Insurance

 

Request Patient Billing Records

Subpoenas

Subpoenas requesting patient billings records should be addressed to the hospital from which the records are being requested. The subpoena must include the patient’s name and date of birth, and the dates of service.

The subpoena should be served on the custodian of billing records for the specific hospital and should be addressed to:

Custodian of Billing Records
(Name of hospital)
Patient Financial Services
3910 Keswick Road, N- 3300
Baltimore, MD 21211

Billing Requests From Attorneys or Document Retrieval Companies

Please make sure your request for health information states which hospital is being authorized to release patient health information (PHI). If the authorization does not include the hospital’s name, the request will be returned.

Please note: If requesting bills from more than one hospital, separate requests must be sent for each hospital.

The billing request should include the patient’s name and date of birth, and the last four digits of the person’s Social Security number. This information is needed to correctly identify the patient. The dates of service are also required.

Billing record requests must be accompanied by a check for $6.50 made payable to:

JHHS Patient Financial Services
P.O. Box 415611
Boston, MA 02241-5611

All billing requests must be accompanied with a request, signed by the patient or patient representative, for a copy of health information.

Attorneys’ billing requests for physician information are completed by the Ciox Health team onsite in the Patient Financial Services department. After the bills are processed and sent to the requesting attorneys, they will receive an invoice directly from Ciox Health, so they do not need to send a $6.50 check for those requests. 

Request for hospital bills may be faxed to 410-367-2056 or emailed to:

(Email addresses above are checked daily.)

If you fax or email your request, payment should be sent simultaneously to:

JHHS Patient Financial Services
P.O. Box 415611
Boston, MA 02241-5611

After requests are processed, records will be sent by email, fax or the U.S. Postal Service.

Please indicate on the request the name of the hospital from which records are being requested, and how you want the records sent:

  1. In PDF format and emailed (NOTE: This is the quickest way to receive the records. Please provide an email address.)
  2. Faxed (Please provide a fax number.)
  3. By U.S. Postal Service (Please provide a mailing address.)

Please allow 30 days for requests to be processed and for documents to arrive.

Requests for Patient Account Balance

To obtain balances on patient accounts, patients or their representatives should contact the billing customer service department. You can email requests to [email protected]. Please provide the hospital name and account number, and the dates of service.

Requests for Hospital Medical Records

Follow these instructions to request a copy of medical records for yourself or another person.

Requests for Physician Bills

To request physician bills, call or email the appropriate hospital:

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