Visit the hospital cashier in the lobby of the Nelson Building to purchase parking coupons, pay your hospital bill or co-pay, or store your personal valuables during your visit.

Our staff members are here to answer your questions, give directions, and help make your visit to The Johns Hopkins Hospital smooth and efficient. You will find information desks at each main entrance of the hospital.

Our Lost & Found office is open 24 hours a day. Call 410-955-5588 or visit us in the Harvey Building, Room 109.

Our Concierge staff can help you with directions, hotels, local attractions, and special requests. We can also accommodate printing and faxing services up to 7 pages.

Wheelchairs are provided at the entrances to the Zayed Tower, the Bloomberg Children’s Center, the Outpatient Center, and the Weinberg Building. In addition, wheelchair lifts can help transfer patients from their car to a wheelchair.

Free wireless Internet service is available throughout the hospital and in all patient rooms. The “JHGuestnet” wireless network is for use by the hospital’s guests and visitors.

To connect:

1. Click on the Wifi icon or find Wifi settings on your device
2. Select the JHGuestnet network (see screenshot for smartphones)
3. Next, launch your web browser (if it does not pop up automatically) and enter your email address (see screenshot for smartphones)
4. Click Accept

There is no registration and no configuration of the network.

Johns Hopkins provides free interpreter services to patients to ensure that you can communicate with, and get information from, your health care providers. If you would like to have a medical interpreter throughout your appointment, please see Language Services for more information.

Interaction with specially trained therapy animals can support the health and well-being of children and adults. Johns Hopkins’ Animal-assisted Therapy can provide comfort, reduce pain and distress, and facilitate healing. For more information, contact [email protected].

Complimentary mobile device charging kiosks are available for hospital guests and visitors in the lobbies of the Nelson/Harvey and Weinberg Buildings and the Sheikh Zayed Tower.

If you need help finding someone legally empowered to witness signatures and certify a document, contact Patient and Guest Services at 410-614-5100.

To mail a card or package to a patient, please use the address below:

[Patient's Name]
The Johns Hopkins Hospital
1800 Orleans St.
Baltimore, MD 21287

Drop off your mail, purchase stamps and weigh your packages at the postal service center on the main level of the Nelson/Harvey Building. Stamps are available for purchase on weekdays. Hours of operation are Monday through Friday 8am-3pm.

Mailboxes are located near most of the main entrances. The mail center’s customer service representative can be reached at 410-614-3320.

Located on Level 3 of the Bloomberg Children’s Center, the Children’s and Family Resource Library offers books for children and teens, as well as medical information for parents. The library is temporarily closed. Call 410-955-6442 for more information.

At The Johns Hopkins Hospital, we maintain round-the-clock security. Uniformed officers are located in every building and can provide patients and guests with walking escorts 24 hours a day to any point on the East Baltimore medical campus.

To reach The Johns Hopkins Hospital Security service or to request a walking escort, call 410-955-5585.

You’ll find ATMs, which honor most national banks, in the following locations:

• Zayed Tower on the main level
• Nelson/Harvey lobby across from the Gift Shop
• Outpatient Center main lobby
• Weinberg Building

Licensed pharmacists at our retail pharmacies are part of the patient care team at The Johns Hopkins Hospital. They offer consultations on each prescription. Pharmacies also sell over-the-counter medications and supplies. Learn more about each pharmacy’s location and operating hours:

• Arcade Pharmacy
• Johns Hopkins Outpatient Center (JHOC) Pharmacy
• John G. Bartlett Pharmacy
• Monument Street Pharmacy
• Viragh Outpatient Pharmacy
• Weinberg Outpatient Center Pharmacy

Find the perfect gift without leaving the hospital. Three gift shops on the medical campus sell books, magazines, snacks, clothing, gifts and toys. Operated by The Women’s Board of The Johns Hopkins Hospital, each shop’s proceeds are used to purchase equipment and fund special projects for the hospital.

Gift shops are located in the following areas:

Zayed Tower, Main Level/Arcade
Mon-Fri, 8:30am-4:30pm; Sat-Sun, 10:30am-3pm
410-955-5299

Nelson Harvey Building
Mon-Fri, 8:30am-4:30pm
410-955-5299

Outpatient Center, Level 1
Mon-Fri, 7am-3pm
410-955-1734

Visit the gift shop website for more detailed information.

Take care of your eyewear needs without leaving the hospital. Wilmer Optical, located inside the Wilmer Eye Institute in Room 127, is a full-service optical store with an optometrist on site. It features a wide selection of eyeglass frames and contact lenses.

Open Monday-Friday from 8:30 a.m. -5 p.m. Call 410-955-9373 for more information.

Learn more about Wilmer Optical.

Our labs provide a full range of testing services for patients of The Johns Hopkins Hospital.

Express Testing

Services: For blood tests, EKGs, and urinalysis
Location: 601 North Caroline Street (Outpatient Center, 1st Floor)
Call: 410-955-1688
Hours: Monday-Friday, 7 a.m. – 5:45 p.m.

Phlebotomy Lab

Services: For blood tests, urinalysis
Location: 550 Broadway, Room 112
Call: 410-502-4276
Hours: Monday-Friday, 8:30 a.m. – 4:30 p.m.

Hemaphoresis and Transfusion Support (HATS)

Services: Pheresis, transfusions
Location: 601 North Caroline Street, Room 1144 (Outpatient Center)
Call: 410-955-6528
Hours: Monday-Friday, 7 a.m. – 3:30 p.m.

When you or your visitors need a break from “hospital life,” you can find respite throughout our hospitals. Quiet indoor spaces, meditation rooms and outdoor gardens can give you and your loved ones space to rest, recharge, breathe and just be.

Family Lounges

Each floor of Zayed Tower and Bloomberg Children’s Center features a family lounge where visitors can relax in a comfortable environment and enjoy expansive views of the city.

Meditation rooms

Reflection and spiritual conversation are an essential part of the health care environment. Meditation rooms are located at:

• The Skip Viragh Outpatient Cancer Center. This space, made possible through the generosity of the Seraph Foundation, is available during the opening hours of the Skip Viragh Building.
• Sidney Kimmel Cancer Center
• The Bunting Family Interfaith Chapel, located on the main level in the Arcade.

Natural settings can provide a counterbalance to the stresses faced by patients and their families. The Johns Hopkins Hospital provides a few healing gardens designed to promote rest and recovery.

Sara’s Garden

Made possible by a gift from Steve and Cheryl Wilhide, Sara’s Garden is named in honor of their daughter. Sara Wilhide was diagnosed with a congenital heart condition and was treated at The Johns Hopkins Children's Center. She died in 1989 at the age of 3. Her favorite book, The Little Prince, is the inspiration for this whimsical garden for children.

In Sara’s Garden, kids can simply be kids. They’ll find volcanoes for climbing, an interactive sculpture that lights up like the stars, a baobab tree, and more. Visit the garden in the outdoor courtyard accessible through the food court off the Arcade/main level of the Zayed Tower.

Meditation Garden

Also off the lobby of the Zayed Tower is The Milton A. and Harriet F. Laitman Memorial Garden, which is part of a series of connected gardens for both patients and guests. This garden provides a serene space for meditation and relaxation.

Cobblestone Café is closed.

Please see a variety of food and beverage options at other venues, located in the food court of The Johns Hopkins Hospital, and on the hospital’s main loop.

Located inside the Cobblestone Café on the main floor of The Johns Hopkins Hospital, Baja Fresh offers a variety of Southwestern items, including burritos, tacos, quesadillas and salads. Open Monday through Friday, 11 a.m. to 7 p.m.

Located inside the Cobblestone Café on the main floor of The Johns Hopkins Hospital, Flamer’s Charbroiled Grill offers a variety of charbroiled chicken, burgers, salads and breakfast favorites are offered. Open daily, 11 a.m. to 7 p.m.

Located inside the Cobblestone Café on the main floor of The Johns Hopkins Hospital, Noble Roman’s offers a variety of pizza choices and baked pasta. Open daily, 11 a.m. to 2 a.m.

Located inside the Cobblestone Café on the main floor of The Johns Hopkins Hospital, Subway offers submarine sandwiches on freshly baked breads, sandwich and bread specialty products, children’s packs and freshly baked cookies. Open 24 hours a day.

Located in the Zayed Tower Arcade, this gourmet food cafe specializes in prepared foods, meats, cheeses, baked goods, premium coffee and gift baskets. Open Monday through Friday, 6 a.m. to 3 p.m. and 7 a.m. to 1 p.m. on weekends.

Located in the Zayed Tower Arcade. Open Monday through Friday, 11 a.m. to 7:30 p.m. and Saturday and Sunday, 7 a.m. to 5 p.m.

There are three Grand Grounds locations on the Johns Hopkins campus. The two hospital locations are on the main level toward Nelson/Harvey and in the ground-level lobby of the Weinberg building. The third location is at the Outpatient Center. Open Monday–Friday, 7 a.m. to 3 p.m.

Located on the ground level of the Koch Cancer Research Building II, this coffee bar features kosher food options. Open Monday–Thursday, 7 a.m. to 5 p.m.; Friday, 7 a.m. to 4 p.m.

Grille 601 is closed temporarily.

Located inside Grille 601 on level 2 of the Johns Hopkins Outpatient Center, this national franchise offers its standard menu as well as specials. Open Monday to Friday, 10 a.m. to 3 p.m.

Located inside Grille 601 on level 2 of the Johns Hopkins Outpatient Center, Flamer’s offers a variety of charbroiled chicken, burgers, wraps and salads are available. Open Monday through Friday, 10 a.m. to 3 p.m.

Located inside Grille 601 on level 2 of the Johns Hopkins Outpatient Center, Noble Roman’s offers a variety of pizza choices and baked pasta. Open Monday through Friday, 7 a.m. to 3 p.m.

Located on level 1 of the Johns Hopkins Outpatient Center, adjacent to the concourse to the hospital. Open Monday–Friday, 7 a.m. to 3 p.m.

Located at the corner of North Wolfe Street and Ashland Avenue, Atwater's Café offers sandwiches, soups, salads and more. Open Monday through Friday, 8 a.m. to 7 p.m.

Located two blocks north of The Johns Hopkins Hospital and adjacent to Eager Park, Starbucks Coffee is open seven days a week. Visit the store website for hours.